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成功職場英語口語（附贈光盤）

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為了解決Congratulations merr的問題，作者王冬梅 馬瑞雪 高鵬 主編 這樣論述：

《成功職場英語口語》一書編寫的理念是注重語言學習的交際性、實用性、社會性及廣泛性。現在越來越多的人都明白了這樣一個道理︰掌握一門語言不是老師手把手教出來的，也不是有限的課堂時間所能完成的，而主要還是“做中學”，即用語言做事，在做的過程中學會使用語言。學習語言的另一個關鍵因素是堅持不懈的積累，這一點需要有語言學習的動力和一定的毅力。幫助你強化學習動力和毅力的手段之一就是為你設計一個有效的學習日程及策略，本書的策略是情景多而每個情景的內容不多，學習者可以每天擠出一點時間完成一個情景，通過不同情景和不同話題的交際訓練，掌握在特定的情景下一定量的基本表達。 本書共有44個話題，在每個話題下，

又分別設有5個不同的交際情景，比如，“應對投訴”的情景下設有“耐心傾听”、“退貨賠償”、“更換商品”、“真誠致歉”和“拒絕賠償”。全書共有220個交際情景。每個情景設有“今日對話”、“情景再現”、“語境快遞”、“應急典句”和“詞語錦囊”五個小板塊。該書的範圍廣泛，話題具體，情景多樣，內容豐富，項目齊全。有知識、技能、策略、功能等全方位引導訓練。 1 求職有方 　. Hunting for a job on the Internet 網上求職 　. Perfect resume 完美簡歷 　. Preparing for possible questions on th

e Internet 有備無患 　. Dressing in an interview 面試著裝 　. Staying calmly 沉著應對 2 初來乍到 　. Introducing yourself 自我介紹 　. Welcoming newcomers 歡迎新人 　. Cleaning the office 打掃衛生 　. Showing you around 熟悉環境 　. Thoughtful reminding 溫馨提示 3 領導有方 　. Compliment 贊美員工 　. Criticism 直言相勸 　. Material award 物質獎勵

　. Proper promotion 適度提拔 　. Hearing both sides 兼听則明 4 設備使用 　. Using copiers 用復印機 　. Using projectors 用投影儀 　. Using electrographs 用傳真機 　. Using printers 用打印機 　. Using scanners 用掃描儀 5 同事之間 　. Unselfish help 無私幫助 　. To err is human 人非聖賢 　. A caring co-worker 奉獻愛心 　. Being open 推心置腹 　. Sinc

ere congratulations 真摯祝賀 6 出差事宜 　. Travel regulations 出差制度 　. Business trip schedule 出差路線 　. Booking an airplane ticket 預訂機票 　. Reserving a hotel 預訂賓館 　. Business trip partner 差旅伙伴 7 接待客戶 　. Meeting at the airport 機場迎接 　. Arranging negotiation 安排洽談 　. Banqueting customers 宴請客戶 　. Going si

ghtseeing together 陪同觀光 　. Seeing off the guest 送別客戶 8 拒絕訂單 　. Big order 訂單過大 　. Small order 訂單過小 　. Poor credit 信譽不佳 　. Out of stock 沒有庫存 　. Little profit 利潤過低 9 員工待遇 　. Conditions of housing 住房條件 　. Endowment insurance 養老保險 　. Owning shares 享有股份 　. Paid vacation 帶薪假期 　. Overtime compe

nsation 加班工資 10 居安思危 　. Improving products 改進產品 　. Recruiting talents 招聘人才 　. Exploring the market 開拓市場 　. Safety hidden trouble 安全隱患 　. Guarantying the quality 保證質量 11 管理漏洞 　. Working laxly 工作渙散 　. Wandering online 網上小差 　. Working dilatorily 行動遲緩 　. Asking for leave frequently 頻頻請假 　. B

eing absent for no reason 無故曠工 12 售後服務 　. Home delivery 送貨上門 　. On-site installation 上門安裝 　. After-sales maintenance 售後維修 　. After-sales research 售後調查 　. Proper disposition 妥善處理 13 後勤服務 　. Dinning hall for staff 職工餐廳 　. Company bus 通勤班車 　. Visiting the injured clerk 工傷探望 　. Collective tou

rism 集體旅游 　. Office accommodations 辦公用品 14 商務出國 　. Accepting invitation 接受邀請 　. Passport application 辦理護照 　. Checking in at the airport 機場通關 　. Meeting guests at the airport 機場迎接 　. Arriving at hotel 入住賓館 15 應對投訴 　. Listening patiently 耐心傾听 　. Getting a refund 退貨賠償 　. Replacing products 更

換商品 　. Apologizing sincerely 真誠致歉 　. Refusing to compensate 拒絕賠償 16 商務會議 　. Sending invitation 發出邀請 　. Schedule of conference 會議日程 　. Conference agenda 會議議程 　. Presiding over a meeting 主持會議 　. Meeting minutes 會議紀要 17 洽談途徑 　. Emails 電子郵件 　. Communicating by phone 電話溝通 　. By fax 借助傳真 　. N

et meeting 網絡會議 　. Meeting guests in person 面見客戶 18 服務保障 　. Legal adviser 法律顧問 　. Financial adviser 財務顧問 　. Consulting firm 咨詢公司 　. Product agent 產品代理 　. House agent 房屋中介 19 電話交談 　. Introducing oneself 自報家門 　. Confirming information 確認信息 　. Dial the wrong number 打錯電話 　. Conveying informat

ion 轉達信息 　. Subtle ending 巧妙結束 20 請假事由 　. Asking for leave beforehand 提前請假 　. Feeling bad 身體不適 　. Attending a wedding ceremony 參加婚禮 　. Illness of family members 家人生病 　. Leaving for learning driving 學車請假 21 介紹公司 　. Scope of business 經營範圍 　. Featured products 特色產品 　. The history of a compan

y 公司歷史 　. Scale of a company 公司規模 　. Yearly turnover 年營業額 22 辦公閑聊 　. Talking about the boss 談論老板 　. Feeling depressed 心情郁悶 　. Tidbits 花邊新聞 　. Hobbies 業余愛好 　. Removing the misunderstandings 解除誤會 23 營銷有術 　. Establishing relationship 建立聯系 　. At the show 展示會上 　. Advertisement 廣告宣傳 　. Salesma

nship 巧妙推銷 　. Sales promotion activities 促銷活動 24 面對上司 　. Bringing up resignation 提出辭職 　. Asking for recommendation 請求推薦 　. Asking for a raise 申請加薪 　. Differing in opinions 意見分歧 　. Discussing work 討論工作 25 如何說不 　. Decline an invitation 拒絕邀請 　. Decline help 拒絕幫助 　. Advance a disagreement 提出異

議 　. Show aversion 表達厭惡 　. Face up to harassment 面對糾纏 26 面對壓力 　. Make self-evaluation 自我評估 　. Make complaints 發發牢騷 　. Relationship between co-workers 同事關系 　. Understanding on life 感悟人生 　. Release pressure 釋放壓力 27 加班加點 　. Could you work overtime? 請求加班 　. Complain about extra work 抱怨加班 　.

Still working 加班進行中 　. Evaluation about one’s work 自我評定 　. Employer’s evaluation 老板評定 28 勇擔責任 　. One’s responsibility 責任內容 　. Report the result 匯報結果 　. In charge of ordering 負責訂貨 　. Entertain clients 招待客戶 　. Deal with crisis 處理危機 29 “百”手起家 　. Search for opportunities 挖掘機會 　. Collect infor

mation 收集信息 　. Look for capital 尋找資金 　. Launch press conference 開發布會 　. Establish brands 建立品牌 30 職責描述 　. One’s responsibility 個人職務 　. Describe responsibility 描述責任 　. Others’ responsibility他人職務 　. Social responsibility 社會職責 　. Clarify one’s responsibility 明確職責 31 解決爭端 　. How to demand comp

ensation 如何索賠 　. Leave it to arbitration 選擇仲裁 　. Mediation 進行調解 　. Cargo disputes 貨物糾紛 　. Contract disputes 合同糾紛 32 出國培訓 　. Ask for training 請求培訓 　. Provide opportunities for training 提供培訓 　. Aims of training 培訓目的 　. Weight the advantage and disadvantage 權衡利弊 　. Content of training 培訓內容 3

3 內部溝通 　. Ask for suggestions 征求建議 　. Ask for complement 尋求補充 　. Expectations from one’s employer 要求下級 　. ask for instruction 詢問上級 　. Ask for leave 請假事宜 34 投資事宜 　. Make a plan 制定計劃 　. Investment analyses 投資分析 　. Advance strategies 提出策略 　. Advance disagreement 反對意見 　. Make commitment 做出承諾

35 業務洽談 　. Establish relationship 建立關系 　. Potential for business 詢問買賣 　. Volunteer one’s service 毛遂自薦 　. Conditions for trade 貿易條件 　. Ask for discount 提供優惠 36 公司預算 　. Introduction to budget 預算簡介 　. Content of budget 預算內容 　. Procedure of making a budget 預算程序 　. Evaluatie one’s performance

衡量業績 　. Check budget 復查預算 37 業績評定 　. What’s performance evaluation? 評定簡介 　. W in evaluation 評定 W 　. Elements considered in evaluation 評定因素 　. Procedure of evaluation 評定步驟 　. Face evaluation 面對評定 38 電子商務 　. B to B 公司對公司 　. B to C 公司對消費者 　. C to C 客戶對客戶 　. Business to Manager 企業對管理者 　. Ma

nager to Client 經理對客戶 39 貿易程序 　. How to make inquiry 如何詢價 　. How to make offer 如何報盤 　. How to order 如何訂貨 　. Ask for discount 要求折扣 　. Terms of payment 付款方式 40 信息技術 　. Office software 辦公軟件 　. OICQ OICQ 　. MSN MSN 　. E-mail 電子郵件 　. Fige IP messenger 飛鴿傳書 41 團隊合作 　. Team spirit 團隊精神 　. Su

pport from one’s team 團隊支持 　. Efficient corporation 合作效率 　. People-centeredness 注重個人 　. Neglect cooperation 忽視合作 42 公司結構 　. Advance suggestion on corporate structure 提出建議 　. Different departments 不同部門 　. Family business 家族企業 　. Parallel management 平行管理 　. Reconstruction 結構重組 43 工作計劃 　. Mo

dify one’s schedule 修改日程 　. Deal with the unexpected 應對危機 　. Coordination 協調安排 　. Tight schedule 日程安排 　. Change one’s job 工作變動 44 市場調研 　. Do research before take action 兵馬未動，調研先行 　. Quantity anaysis 定量分析 　. General investigation 一般性調研 　. Questionnaire 調查問卷 　. Research on marketing strategy

營銷策略調研